Australian High Commission

Visas and Citizenship


Contact Us

  • Australian Visa Application Center for Pre-lodgement Enquires

If your enquiry is related to a pre-lodgement visa application process including how to make an appointment, or for information on the requirements to lodge a visa application, please contact the Australian Visa Application Call Center on 09000 7860 or by mobile phone on short code 9999. The call center operates Monday to Friday from 08:00am to 05:00pm. Calls will be charged at the premium rate of 15 Pakistan Rupees per minute.

Further information about the Australian Visa Application Centers is available at

  • Visa and Citizenship Section for Post-lodgement Enquiries

The Department of Immigration and Border Protection at the Australian High Commission is only available to answer telephone enquiries relating to applications that are currently under assessment, between 08:30am to 12:00pm Monday to Thursday. The operators are unable to respond to pre-lodgment enquiries if you have not lodged a visa application at the Australian Visa Application Center.

What's new

Notice regarding online visa applications (subclass 400/600 applications)

Since 23 November 2014, Pakistan and Afghan citizens have been able to lodge visitor visa applications online. Online applications lodged by Pakistan citizens are processed at the Australian High Commission in Islamabad, Pakistan. This facility allows applicants to lodge applications via the internet and to provide all required supporting documents without the need to lodge paper applications. The types of supporting documents required in support of online applications has not changed and is identical to paper applications lodged at Australian Visa Application Centres in Pakistan. Applicants who chose to lodge online must submit documents listed in the visitor visa checklist and submit them via their IMMIaccount which is created at time of lodgement.

From 1 March 2015, applications that do not include any supporting documentation at the time of lodgement will be decided on the information provided at time of lodgement. In many cases this will lead to the refusal of poorly documented applications. It is a mandatory requirement that all supporting documents are uploaded via a client’s IMMI account. Applicants are advised not to provide supporting documents by email or in any other manner to the Australian High Commission as these documents will not be considered when an assessment or decision is made on online lodged applications. Applicants who are refused for not providing sufficient supporting documents will need to reapply with the requested documents.


From 1 February 2015, Citizenship by Descent applications for Afghan nationals who reside in Pakistan and Afghanistan will be processed at the Australian Consulate-General in Dubai. Applications can be lodged online by creating an ImmiAccount.

For detailed information on Citizenship, including eligibility, document requirements and how to lodge an online application please refer to the Australian Citizenship website

Operation Sovereign Borders

Key messages

  • The Australian Government has introduced its toughest border protection measures ever called Operation Sovereign Borders (OSB).
  • Under the policy, anyone who comes to Australia illegally by boat without a visa will never be settled in Australia.
  • The policy applies to everyone: families, children, unaccompanied children, educated and skilled. There are no exceptions to this policy.
  • The Australian Government’s policy is intended to deter people smugglers by denying them a product to sell and prevent tragic deaths at sea.
  • There are two options for people who travel illegally by boat to Australia:

- they will be intercepted and safely removed from Australian waters; or
- they will be sent to another country for offshore processing.

  • Processing and resettlement in Australia will never be an option.


General Information

Visa Wizard: a tool to assist in finding suitable visa options

Citizenship Wizard: a tool to assist in finding suitable citizenship options

Client Service Charter: an important document that sets out what you need to know when dealing with us

Compliments and Complaints: explains how compliments, complaints or suggestions about our services can be made

Making an Application

How to lodge an application

Fees and charges

Health requirements

Character requirements

Processing times 

Visa Types

Temporary Visas

Visitor Visas

Medical Treatment Visas

Transit Visas

Student Visas 

Migration Visas




Other Family

Refugee and Global Special Humanitarian Programs

Refugee & Global Special Humanitarian Visas 

Returning Residents

Resident Return Visa  

Australian Citizenship and Citizenship by Descent

Australian citizenship and citizenship by descent

Label Free Travel

Label-free Visa Travel